Item will be shipped out within 2-5 business days upon receipt of your payment. We ship the item through e-Packet or China Post and Hong Kong Post.
2. DELIVERY TIMES
Please note due to COVID-19 there are some unexpected delays which are beyond our control due to stricter customs policies and restrictions in air transportation.
International buyers please note: Delivery time depends on destination and other factors such as customs, it may take up to 4 weeks. Please be patient for the arrival.
Below is an estimate of shipping times:
- Southeast Asia: 10-15 days
- West Asia and north Asia: 15-25 days
- Middle East: 15-25 days
- US: 10-20 days
- UK/AU: 15-30 days
- Canada: 20-25 days
- Belgium/France/Germany/Sweden: 20-30 days
- Russia: 25-45 days
- Rest of Europe: 25-35 days
- Central & South America: 25-40 days
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. We also offer EMS and DHL shipping if you will pay the extra shipping charge, contact us for detail charge. Thank you.
Unfortunately, we can't give you an exact day and time your order will arrive as this will be determined by the courier's transit times and trucking schedules.
3. TRACKING NUMBER
Consignment tracking details will be sent to you within 24 hours of your order leaving our warehouse. You will be able to track your order through the carrier's website. The expected delivery time given by each courier is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your tracking number, please contact our customer service team via contact form.
4. CHECKOUT NOTE
Yes. During the checkout process you can leave a note which will be added to the delivery instructions for you order.
Please note: After your order has been dispatched we are unable to make any changes.
As some of the couriers we use are contractors, there is no guarantee they will have the facilities to call you the day of delivery. Your best bet is to leave a note to call you during checkout. Or alternatively, have your item shipped to your work address where someone will be available to sign for it.
6. ABSENT AT TIME OF DELIVERY
If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s). If there's no safe place they will leave a calling card and you can call them to arrange a re-delivery date. In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.
A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.
7. DELIVERABLE COUNTRIES
Our products are deliverable to the following countries:
- Hong Kong
- New Zealand
- South Korea
- United Kingdom
- United States
8. WAREHOUSE PICK UP UNAVAILABLE
Pick up or arranging your own courier is not available at our warehouses to ensure our distribution centres can dispatch all goods efficiently at all times.