Thank you for shopping at LittleEudora.com. We are committed to providing you with high-quality products and exceptional customer service. We understand that there may be times when you need to return or request a refund for your purchase. This Returns and Refund Policy outlines the procedures and guidelines for returns and refunds on our website.
1. Return Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original tags and packaging intact. Items that are damaged, altered, or not in their original condition may not be eligible for return.
2. Time Frame for Returns: You have 30 days from the date of delivery to initiate a return. After this period, we may not be able to accept your return.
3. How to Initiate a Return: To initiate a return, please follow these steps:
- Contact our customer service team at firstname.lastname@example.org
within the specified return period to request a return authorization.
- Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
- Once your return is authorized, you will receive detailed instructions on how to proceed.
4. Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping method and retaining the shipping receipt for your records. We are not responsible for lost or damaged returns during transit.
5. Refund Process: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
6. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at email@example.com We will provide instructions on how to return the item, and a replacement or refund will be processed upon receipt and inspection of the returned item.
8. Changes to This Policy: LittleEudora.com reserves the right to update or modify this Returns and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to the website.
9. Contact Us: If you have any questions or concerns regarding our Returns and Refund Policy, please contact our customer service team at firstname.lastname@example.org
By making a purchase on LittleEudora.com, you acknowledge that you have read, understood, and agreed to this Returns and Refund Policy.