1. RETURNS

Return of products are accepted within 30 days from the delivery date, only if there are defect/s or are faulty item/s. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

  

Damage on Arrival

    • Buyer are required to notify Little Eudora within 10 working days in the unlikely event that the item arrives damaged or faulty.This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage.
    • The following terms and conditions apply to DOA warranty:
    • Buyer must check their item(s) and report the damages or faults (pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.


Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you need to describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

 

2. MISSING PARTS

Please check the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

 

3. LATE OR MISSING REFUND
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact Little Eudora customer service via contact form. 


4. SALE ITEMS (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


5. GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


6. RETURN SHIPPING
To return your product please contact Little Eudora customer service via contact form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

7. EXCHANGES

We do not offer exchanges, we only replace defect or damage items.